Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Original payment refunds can only be provided under the guidelines and time restrictions allowed by payment company (SIA) and Shopify. When original payment can not be refunded due to these guidelines and time restrictions Store Credit will be given.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
(SN: If Shopify notifies us of suspicious activities; i.e multiple returns, fraudulent activity, etc. WE HAVE THE RIGHT TO CANCEL OR REFUND ORDERS. We also have the right to refund or cancel ANY order based on our own company discretion)
**ALL REFUNDS AND/OR STORE CREDIT DOES NOT INCLUDE SHIPPING AND TAXES** (We undercharge for shipping products to all client orders as a company courtesy, which can be seen when sending items back to us).
We accept refunds on all clothing items that have not been worn or damaged by the customer. We do not accept refunds on any leather goods, i.e Sneakers, boots, heels, backpacks, socks, wallets, or footwear because we have had people buy a shoe from us, wear it once, then try to clean them and return them, so because of sanitary reasons, we no longer accept refunds on footwear items, BUT WE DO OFFER EXCHANGE (if available) OR STORE CREDIT TOWARDS A FUTURE PURCHASE. There are no refunds on any PREORDER items however once you receive your "PRE-ORDERED" Clothing item if it does not fit or if there is a quality issue we will happily exchange for the size you need (if available) or offer you store credit. There are no refunds on backpacks, belt, bags, glasses, laces, socks, or duffle bags, ALL SALES ARE FINAL.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with order number in the subject line and send your item to: Somewhere in America, 4464 Lone Tree Way Box 538 , Antioch CA 94531, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Somewhere in America, 4464 Lone Tree Way Box 538 , Antioch CA 94531, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live and/or what the item you are exchanging, it may take extended time for your exchanged product to reach you (ie; if it is an item that was limited that we do not have in stock). If the item you are exchanging is no longer available, you will be given the option to exchange for an alternate item we have available or you will be offered store credit.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.