RETURN POLICY – Effective June 1, 2025
Thank you for shopping with us! We appreciate your support and strive to ensure you are satisfied with your purchase.
As of June 1, 2025, we will no longer offer cash refunds. All approved returns will be issued in the form of store credit or a gift card only.
To be eligible for a return, items must be in the same condition as when sold—unworn, unwashed, and in resellable condition with all original tags and packaging intact. Items that do not meet these criteria will not be accepted for return or exchange.
SIA Collective reserves the right to cancel or refund any order at our sole discretion. If Shopify notifies us of suspicious activity (e.g., multiple returns, fraudulent activity), we also reserve the right to cancel or refuse returns as deemed necessary.
If you have any questions regarding your return, please contact our customer service team by email at SIASUPPORT@SIACOLLECTIVE.COM
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RETURN ELIGIBILITY
- Items are eligible for a refund within 30 days of the purchase date.
- To qualify, items must be unworn, unwashed, in their original condition with tags still attached and in the original packaging. Shipping cost, if applicable, are non-refundable.
- SIA Collective guarantees against manufacturer’s defects. If you feel the merchandise is defective, please contact us by email at SIASUPPORT@SIACOLLECTIVE.COM
- If your return request does not meet our standards, upon our discretion, no store credit may be issued on a case-by-case basis.
NON-RETURNABLE ITEMS
- “Sale” items and accessories are not eligible for refunds, returns, or exchanges. Accessories include, but are not limited to, backpacks, bags, belts, duffle bags, glasses, jewelry, laces or socks.
- Preordered items are not eligible for return while in the production phase. Once the preordered item is delivered, you may request a return within 30 days of the delivery date. Shipping cost, if applicable, are non-refundable.
REFUND PROCESS
- Send an email to SIASUPPORT@SIACOLLECTIVE.COM to request an authorization to return. All returns should be mailed to:
Somewhere In America
4464 Lone Tree Way, Box #538
Antioch, CA 94531, United States
Please include your receipt/order slip and understand that customer is
responsible for the return shipping cost. We highly suggest obtaining a
tracking number for your return parcel.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Original shipping cost, if applicable, are non-refundable.
- Approved refunds will be processed to your original payment method and appear in your bank account according to timelines provided by your financial institution. Please check with your financial institution for your refund status after approval has been granted by Sia Collective.
EXCHANGES
Exchanges are allowed, subject to availability of items. Please contact us at SIASUPPORT@SIACOLLECTIVE.COM to request a return/exchange.
